Our client is a global building materials company with their North American HQ in West Houston, and they are seeking an excellent Customer Experience Professional to join their team. Hours are M-F, with shifts between 7am-7pm. Position is a temporary to hire.

Duties Include:

• Attend to and register customer orders.
• Manage and follow up on customer inquiries and commitments.
• Obtain the necessary internal and external information to fulfill customer needs.
• Responsible for coordinating with in-region staff and dispatching for customer inquiries.
• Detect customer needs in order to give the optimum product for customer needs.
• Review and take into account any credit or special situations.
• Communicate every commitment in an effective way to the customer.
• Receive and document every inquiry, suggestion or complaint that filters into the service center.
• Allocate the necessary resources in order to fulfill customer needs.
• Communicate to customer any marketing effort or surveys.

Requirements:

• Communicates clearly and professionally, both verbally and in writing
• Possesses great listening and problem solving skills
• Ability to deal with conflict while maintaining composure and professionalism
• Ability to manage multiple tasks at one time
• Comfortable with change in a highly dynamic environment
• Possesses a sense of urgency, initiative, and good attention to detail
• Ability to work well with a team as well as independently
• Comfortable communicating to a group
• Open to constructive feedback from peers as well as supervisors
• Professional, polished, and friendly demeanor
• Ability to travel, possibly one week per year
• Ability to work various shifts including nights and/or weekends where necessary
• Capable of working in an open concept office environment