$16 – $17 an hour

Our client is a global building materials company with their North American HQ in West Houston, and they are seeking an excellent Customer Experience Professional to join their team. Hours are M-F, with shifts between 7am-7pm. Position is a temporary to hire.

Duties Include:

  • Attend to and register customer orders.
  • Manage and follow up on customer inquiries and commitments.
  • Obtain the necessary internal and external information to fulfill customer needs.
  • Responsible for coordinating with in-region staff and dispatching for customer inquiries.
  • Detect customer needs in order to give the optimum product for customer needs.
  • Review and take into account any credit or special situations.
  • Communicate every commitment in an effective way to the customer.
  • Receive and document every inquiry, suggestion or complaint that filters into the service center.
  • Allocate the necessary resources in order to fulfill customer needs.
  • Communicate to customer any marketing effort or surveys.

Requirements:

  • Communicates clearly and professionally, both verbally and in writing
  • Possesses great listening and problem solving skills
  • Ability to deal with conflict while maintaining composure and professionalism
  • Ability to manage multiple tasks at one time
  • Comfortable with change in a highly dynamic environment
  • Possesses a sense of urgency, initiative, and good attention to detail
  • Ability to work well with a team as well as independently
  • Comfortable communicating to a group
  • Open to constructive feedback from peers as well as supervisors
  • Professional, polished, and friendly demeanor
  • Ability to travel, possibly one week per year
  • Ability to work various shifts including nights and/or weekends where necessary
  • Capable of working in an open concept office environment

Temporary to HireĀ – during this period, Snelling offers medical, dental, vision insurance, short term insurance, weekly pay, life insurance, and holiday pay (holiday pay after eligibility requirement met).

About Snelling:

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